Over the last three years, we have seen how digital-first experiences have redefined our normal lives. This new normal has prompted the public sector to accelerate the adoption of new technologies to provide efficient public service delivery. Government departments are utilizing every possible emerging technology to ensure a new era of contactless e-governance.
Freshworks enables government organizations to streamline their citizen support operations and improve the citizen experience through omnichannel solutions. Our user-centric products ensure an improved experience for government and Public Sector officials.
Join us to find out how government agencies can bridge the last mile gap of grievance redressal and other citizen services while also enabling great employee experience for their staff.Let's make public service more accessible and accelerated as we build an AatmaNirbhar Bharat!
The conference aims to deliberate on innovative ways on how governments across the country can embrace digital governance and put technology at the heart of Public Service Delivery.
Key Participants
Policy makers, government leaders from central and state governments
IT Decision Makers from utility bodies like Water/Electricity/Power/LPG/ Energy, Education and Healthcare Departments
Heads of Digital Business Units from central, state government agencies & associated institutions
Decision Makers from Citizen-services departments
Key Takeaways
Analyse key initiatives taken by GoI and state governments to make public service delivery citizen-centric
Explore how to accelerate public service delivery to citizens leveraging smart digital solutions
Decode key trends and best practices for making citizen-services omnichannel and seamless
